| Terms and Conditions |
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify
our acceptance of your order, nor does it constitute confirmation of our offer to
sell. Plug & Play Marketing Group reserves the right at any time after receipt of your order
to accept or decline your order for any reason. Plug & Play Marketing Group reserves the right
at any time after receipt of your order, without prior notice to you, to supply
less than the quantity you ordered of any item. All orders placed online will be verified for fraud, as established
by our credit and fraud avoidance department. We may require additional verifications
or information before accepting or processing any order.
All customers who pickup an online order in store must present the Credit Card/Debit Card for payment.
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Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information
due to typographical error or error in pricing or product information received from
our suppliers, Plug & Play Marketing Group shall have the right to refuse or cancel any orders
placed for product listed at the incorrect price. Plug & Play Marketing Group shall have the
right to refuse or cancel any such orders whether or not the order has been confirmed
and your credit card charged. If your credit card has already been charged for the
purchase and your order is canceled, Plug & Play Marketing Group shall immediately issue a credit
to your credit card account in the amount of the charge.
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LIMITATION OF LIABILITY
In no event shall Plug & Play Marketing Group or any of its subsidiaries or affiliates be liable
for any indirect, special, incidental or consequential damages including but not
limited to loss of use, loss of data, loss of business or profits. Some localities
do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you.
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If you are not satisfied with your
computer purchase, Plug & Play Marketing Group offers a SEVEN DAY MONEY
BACK GUARANTEE under the following terms and conditions:
- Merchandise must be returned clean, in its original packaging with all documentation and accessories.
- Customers must present original invoice at the time of request for refund.
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EXCEPTIONS: Software, books and magazines are not refundable due to Canadian
Copyright Laws. The system price includes $150 configuration charge which is a non-refundable
portion of the system purchase price. All refunds over $ 250 are issued by
check, irrespective of the type of payment made at the time of purchase.
Refund check is issued after 96 hour waiting period from the time of the
return of product, where payment was made by cash, check, credit card,
money order or certified check. In case the payment was made by
check, refund check is issued after waiting period of 14 days. All
special orders are subject to 30% restocking fees. Consumables such
as toners, tapes, media etc are not refundable. Customer is responsible for
all shipping, handling and insurance costs relating to purchases and warranty replacements.
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| 7 Day Money Back Guarantee |
This applies to amount paid
for the sale price of computer less deduction items specified in exceptions
above and less amount equal to deposit (made at the time of the
order). We do not offer any exchange or refunds on
opened retail products.
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| 7 Day Exchange |
Any OEM product with
manufacturing defect. We do not offer any exchange
or refunds on opened retail products.
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| 30% Restocking Charge (within 7 Days of purchase) |
Any OEM product, special order
items and unopened retail products with all documentation and
accessories returned in resalable, clean, untorn, unmarked and
undamaged condition
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| Delivery and Service Charge |
Delivery charge, service charges
and insurance charges are not refundable.
Customers are responsible for all shipping, insurance and delivery charge,
before and after the sales.
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| Identification and NSF Checks |
Identification is required when paying by check (on
pre-approved accounts), bank draft, money order, or credit card.
This is necessary as per contract with financial institutions.
Cash, interac, money order, or bank draft with an additional $45.00
service charge must replace any check dishonored by the bank.
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Store Invoices and
Store Credits |
Store credits are valid for a period of six months from the
date of issue. Plug & Play Marketing Group is not responsible
for lost invoices or store credits. We
will charge $ 45, without exception, for tracking and issue of a duplicate
invoice.
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| Warranty and Technical Support |
Computers :
We provide depot warranty for defects in
parts in computers assembled by us for a period of one year and labor for
five years. Free items or upgrades may be refurbished or/and have a
shorter warranty. Customers must not tamper with the equipment sold by us
to keep warranty in force. Damage caused by virus or electrical spike is
not covered under warranty. Support on software is provided by
respective software companies. Labor charges may be applied if the
problem is determined to be software related. We are not in any way
liable for any direct or indirect loss incurred due to failure of any
product sold by us.
Accessories and Peripherals:
Customers must send all accessories and
peripheral products directly to it's respective manufacturer for repairs.
Return Authorization:
Customer must obtain an RMA number from our store before returning the defective product. This allows us to provide a
better response time. Warranty will be refused on products received
without an RMA number and will be shipped back to customer at customer's
expense. All our warranties are in-our-depot warranties. If product
has to be shipped for warranties, 'both way shipping and insurance
charges' must be prepaid by customer.
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| Ownership |
All inventory sold by us remains the property of Plug &
Play Marketing Group until the invoice is fully paid.
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| Late Payment Interest |
The customer agree to pay Plug & Play Marketing Group
an additional 5% interest per month for any delay in payment of
outstanding balance. The interest will be calculated from the day of
the invoice, irrespective the date on which it was actually due. The
customer is liable for this late payment charge without prejudice to any
additional recourses, which may be taken by Plug & Play Marketing Group
against the defaulting customer.
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| List of Defaulting Customers |
By accepting the sales contract, the
customer agrees that in case he/she/it defaults on it's payment, Plug & Play Marketing Group
may include and display his/her/it's name on the "Defaulting Customers
Name List" maintained on Plug & Play's web site.
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| Errors |
Errors do occur, and therefore, all prices
and other information must be confirmed by us at the time of the delivery.
We are not responsible for any typing or other errors.
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